Returns & Refund Policy

Returns & Refunds Policy

Quality guarantee with cultural respect for every authentic Aboriginal artwork

🎨 Our Quality Commitment

At KT Aboriginal Fine Art, we take immense pride in delivering high-quality, carefully packed Aboriginal artworks. Each piece is personally inspected by Kelly Taylor and packaged with cultural respect and positive energy. Due to the custom nature and cultural significance of our pieces, please review our return terms below.

📊 Our Low Return Rates

Art Prints & Originals

Return Rate: Less than 1%

Thanks to our quality control and cultural authenticity

Wearables & Homeware

Return Rate: 2-3%

Mainly size exchanges, handled with care

Custom Artworks

Return Rate: 0%

Final sale with photo approval process

🖼️ Artwork Returns Policy

Made-to-Order & Custom Pieces

  • Change of Mind: We do not accept returns for change of mind, as all artworks are made to order or one-of-a-kind cultural pieces
  • Custom Work: All commissioned artworks are final sale but include photo approval before shipping
  • Cultural Significance: Each piece carries deep cultural meaning and is treated with respect throughout the process

Damage or Defects

  • Timeframe: Contact us within 48 hours of delivery
  • Documentation: Provide clear photos of damage and original packaging
  • Approval Required: All returns must be pre-approved by our team
  • Resolution: We'll arrange replacement, refund, or restoration where possible

💭 Change of Mind Returns

Rare but Considered: While change-of-mind returns are rare due to our made-to-order process, we may offer store credit on a case-by-case basis for:

  • Prints and merchandise in original condition
  • Items returned within 14 days of delivery
  • Unused wearables with tags attached

Note: Return shipping costs are customer's responsibility unless the return is due to our error.

🔄 Exchanges

Size & Style Exchanges

  • Wearables: Wrong size exchanges accepted if unused and returned within 14 days
  • Domestic Orders: We provide return shipping assistance
  • Alternative Artworks: Store credit may be offered for different artwork selection

📦 Shipping & Transit Damage

Transit Responsibility

Once artwork is collected by the courier, KT Aboriginal Fine Art is not liable for damage or loss during transit. However, we're committed to helping resolve any issues.

Insurance Coverage

  • Optional Insurance: Available on all shipments for peace of mind
  • Claims Process: If insurance is purchased and claim approved, we'll issue replacement or refund
  • Courier Claims: Damage claims submitted directly to courier service with our full support

Damage Reporting

  • Immediate Contact: Report damage within 7 days with photos
  • Documentation: Keep all packaging materials for inspection
  • Resolution Options: Replacement, refund, or store credit depending on circumstances

🌍 International Framed Artwork Policy

Standard Policy

Framed canvas artworks are not shipped internationally due to high risk of damage during long-distance transit.

Special Circumstances

  • Buyer Request: In special cases where framed artworks are shipped overseas at buyer's specific request
  • Full Insurance Required: Comprehensive insurance coverage must be purchased
  • Risk Acknowledgment: KT Aboriginal Fine Art is not responsible for damage or loss during international transit
  • Alternative Options: We recommend unframed shipping with local professional framing

💳 Refund Process

Eligibility

  • Approved returns for damaged or incorrect items
  • Insurance claims for transit damage
  • Our error in order fulfillment

Processing

  • Inspection Required: Refunds processed once returned item is received and inspected
  • Payment Method: Refunds issued to original payment method
  • Timeframe: 5-10 business days after inspection
  • Partial Refunds: May apply for items with minor damage that can be restored

✨ Unique & One-of-a-Kind Pieces

For irreplaceable original artworks and unique pieces:

  • Restoration First: We may offer professional restoration services rather than returns
  • Partial Refunds: Available when restoration isn't possible
  • Cultural Respect: Each piece is handled according to cultural protocols
  • Case-by-Case: Individual assessment for the best resolution

🪃 Cultural Respect in Returns

Our artworks carry deep cultural significance and family stories. We handle all returns with the same respect and care we put into creating each piece. Every returned artwork is treated according to cultural protocols and blessed with positive energy before any resolution.

📞 Need Help?

If you have a concern about your order, please contact Kelly Taylor directly and we'll do our best to resolve it quickly and respectfully. We believe in taking care of our customers with the same care we put into our cultural artworks.

Email: hello@ktafa.store

Phone: Available for urgent matters

Response Time: Within 24-48 hours during Australian business hours

Every inquiry is handled with cultural respect and the understanding that our artworks represent three generations of Aboriginal heritage and storytelling.